Terms And Conditions

Welcome to Sister Ray’s Terms and Conditions. This page explains the terms and conditions on which we supply any of the products listed on www.sisterray.co.uk

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools, which are added to the current website, shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Please read these terms and conditions carefully before placing an order. We’re always happy to help, so please don’t hesitate to contact us with any queries you may have.


All deliveries, services and offers are subject to these terms and conditions at the time the order is placed.

Who we are:

Sister Ray (2008) Limited, 100 Church Road, Brighton, East Sussex BN1 1UJ.

Our email address is webmaster@sisterray.co.uk and our telephone number is +44 (0)20 7734 3297.

Registered in England and Wales 06713667. VAT number: GB 940133656


This Website and these Terms and Conditions are governed by and defined in accordance with English Law and it is agreed that the English courts shall have non-exclusive jurisdiction in the event of a dispute.


Registration is free and can be terminated at any time (see our Privacy Policy). When you register with us as a customer, please ensure that the details and information you provide to us are true, accurate and up-to-date. If any of the information you provide changes you must inform us immediately by emailing webmaster@sisterray.co.uk

You must not impersonate any other person or use a false name or a name, which you do not have the authority to use.

When placing your order you will be required to provide both a United Kingdom delivery address and contact phone number. By placing an order with us you declare that:

  • You are legally capable of entering into binding contracts
  • You are at least 18 years old
  • You are a resident in the United Kingdom

After you place an order to purchase a product, we shall email you an Order Confirmation. A contract between us on these Terms and Conditions will only come into force when we have delivered the product to you. You must pay in full for the products you order, including all delivery charges, at the time of placing your order. We can accept payment via Paypal and from all major UK credit and debit cards, including Visa, MasterCard and American Express.

All orders placed by you and purchases of goods by you from us are subject to acceptance by us. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.


Shortly after your order has been accepted we will send you an Order Confirmation with an estimated delivery time on it. The dispatch time of your order will depend on the individual products you have ordered and their availability. Please note that any order placed on a Saturday, Sunday or public holiday will be processed on the following business day, and the estimated delivery times are valid from this date.

Once an order has been dispatched, you will receive an email, containing a tracking number, which you can use to track your order’s delivery status.

If for reasons beyond our control we are unable to fulfill an order by the date set out in the Order Confirmation we will contact you to confirm the expected timescale for our delivery of the product(s).


All products are subject to availability. If, for any reason beyond our control, we are unable, after we have accepted your order, to supply any products then you will be offered a full refund, or, if available and acceptable to you, substitute goods of equivalent quality and price. Upon receipt of the substitute goods, should you cancel the contract between us within a period of seven working days from the date of their delivery, we will be responsible for the cost of you returning the said goods to us (or a third party notified to you).


Products available to order are described on the Website. We work hard to ensure that details, descriptions and prices of products are correct, at the time of writing. From time to time the specification of products can change due to the manufacturing process. Every effort has been made to present images of our products as accurately and in as much detail as possible, however we cannot guarantee that your monitor’s resolution and colour display will accurately represent the product you receive. Images are representative only and the product specification may differ slightly from the image shown.

Prices are inclusive of any applicable VAT but do not include delivery, which will be added at the checkout. Prices are subject to change without notice, but changes will not affect orders for which we have already sent you an Order Confirmation (Errors & Omissions Excepted).


Changes to the delivery address after an order has been placed can only be made at our discretion and may be subject to an additional charge. To change the delivery address, please email us on webmaster@sisterray.co.uk. We reserve the right to invoice any storage fees resulting from an address change request. If we are unable to deliver products to you due to an error in the delivery address, we may charge you a reasonable fee for any additional delivery or storage costs incurred by us.

Under the Consumer Contracts Regulations you have the right to cancel your order within fourteen working days of receipt of goods (beginning the day after you receive the product/s). You must inform us of your cancellation in writing via email, and return the product(s) to us in its original packaging and in an unused and resalable state (all seal, cellophane and wraps must still be in place. In this case you will receive a full refund for the price paid for the product/s as well as the initial shipping costs in accordance with our refunds policy set out below. The customer, however, will be liable for the cost of returning any unwanted goods. An explanation as to how to exercise this right will be included in the Dispatch Confirmation. Orders may only be cancelled in writing by the person who placed the order.


All of our products are carefully inspected for quality before despatch. In the unlikely event you receive a faulty product – we will be happy to exchange or refund the product.

In accordance with the Consumer Contracts Regulations we offer a 14 day no quibble returns policy to consumers, if you are not satisfied with your purchase. Any business returns should be discussed at point of purchase as these transactions are not covered by the Consumer Contracts Regulations.

Your refund will be processed as soon as possible and in any event within no more than 30 days from the day you have given us notice of your cancellation or we confirm to you that you are entitled to a refund for a defective product. If we are to collect a product from you and you fail to make the product available to us for collection within 28 days of cancellation then you will be deemed to have re-ordered that product at the price you originally paid for it.

Until any product is returned to us in accordance with these terms and conditions, you are responsible for the product if it is lost, damaged or destroyed. You have a legal obligation to take reasonable care of each product while it is in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

We will only make a refund using the same method of payment originally used by you to pay for your purchase.

Returning goods do not affect your statutory rights.


Sister Ray gift vouchers must be redeemed on the Sister Ray website or in store. Gift Vouchers are not transferable and have no cash redemption value. Gift vouchers will expire one year after date of issue.

Any difference in balance must be paid for using a different payment method. Any balance leftover from your gift voucher will be saved in your account for future use. Sister Ray normal terms and conditions apply to gift voucher purchases.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. We take no responsibility and assume no liability for any comments posted by you or any third-party.


In no case shall Sister Ray, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.


You agree to indemnify, defend and hold harmless Sister Ray and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, is our property or that of our licensors. All rights, including copyright, in this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our express written consent.