Shipping, Returns And Exchange Policies

SHIPPING

  • Free shipping on all UK orders over £75, to qualify this must be a single shipment.
  • Multiple shipping options are available at checkout.
  • We will always aim to ship via the most efficient option available.
  • Our postage and shipping rates reflect true cost, no mark ups!
  • As of April 2024 we have introduced tracked shipping services for UK parcels as standard. We have made this change after feedback to improve customer experience. Please note the delivery times are from when the order is shipped, not when the order is placed. Tracked 48 parcels should arrive 48 hours after you receive the shipping notification e-mail. Tracked 24 parcels should arrive 24 hours after you receive the shipping notification e-mail. We aim to send any order placed before 1pm on the day of purchase when possible.
  • For our International customers please note that over a certain purchase value we will only send your items tracked. This is the only sensible option and ensures that your parcel will arrive safely and securely.
  • It is in our best interests to ship as quickly as possible to you.  We are not responsible for a whole host of things, your postman breaking a leg, random hurricanes and interstellar meteorites but we aim high and if we fall short then please let us know.
  • If a bulk order includes a pre-order item we will ship the entire order on the release week of the last released title. Please get in touch if you wish to arrange separate shipping.
  • IMPORTANT - As of 07/10/2024 Royal Mail (our shipping provider) has introduced new rates for delivery to many countries. We have had to adjust our shipping charges to Europe and the United States in particular. We still do not make any money on shipping and what you have been charged is what we pay.
  • For European customers - post-Brexit you may incur customs charges upon receipt of your purchase, sorry but we will not reimburse any charges applied by your local postal service. We clearly state all customs information on every package to avoid charges where possible.

HERE’S A HANDY TABLE OF POSTAGE RATES THAT WE USE. TO LOCATE YOUR WORLD ZONE SEE THIS GUIDE.

UK

 

 

LARGE LETTER

 

 

 

Weight (Up To)

Cost

2nd Class Large Letter

0.01-0.25

2.10

 

0.251-0.299

2.50

 

 

 

1st Class Large Letter

0.01-0.25

3.50

 

0.251-0.299

3.50

 

 

 

1st Class Signed For Large Letter

0.01-0.25

5.20

 

0.251-0.299

5.20

 

 

 

SMALL PARCEL

 

 

 

Weight (Up To)

Cost

Tracked 48 Small Parcel

0.3-1.8

4

 

 

 

Tracked 24 Small Parcel

0.3-1.8

4.85

 

 

 

Tracked 48 with Signature

0.3-1.8

5.40

 

 

 

Tracked 24 with Signature

0.3-1.8

6.25

 

 

 

MEDIUM PARCEL

 

 

 

Weight (Up To)

Cost

 

 

 

Tracked 24 with Signature

1.801-9.8

9.70

 

9.801-19.8

14.20

 

 

 

EUROPE ZONES 1+2

 

 

 

Weight (Up To)

Cost

International Standard Large Letter

0.01-0.25

5

 

0.251-0.299

6.10

 

 

 

International Tracked Large Letter

0.01-0.25

10

 

0.251-0.299

11.10

 

 

 

International Standard Small Parcel

0.3-0.3

8.80

 

 

 

International Tracked Small Parcel

0.3-0.3

10.60

 

 

 

International Tracked Small Parcel

0.301-0.55

11.10

 

 

 

International Tracked Small Parcel

0.551-0.8

11.8

 

 

 

International Tracked Small Parcel

0.801-1.3

12.2

 

 

 

International Tracked Small Parcel

1.301-1.8

12.80

 

 

 

International Tracked Parcel (Zone 1)

1.801-2

15.5

International Tracked Parcel (Zone 2)

1.801-2

16.50

 

 

 

International Tracked Parcel (Zone 1)

2.001-2.8

17.50

International Tracked Parcel (Zone 2)

2.001-2.8

19

 

 

 

International Tracked Parcel (Zone 1)

2.801-3.5

18

International Tracked Parcel (Zone 2)

2.801-3.5

33.50

 

 

 

International Tracked Parcel (Zone 1)

3.501-6

23.50

International Tracked Parcel (Zone 2)

3.501-6

53.50

 

 

 

International Tracked Parcel (Zone 1)

6.001-7.5

28.50

International Tracked Parcel (Zone 2)

6.001-7.5

73.50

 

 

 

International Tracked Parcel (Zone 1)

7.501-13.5

38.50

International Tracked Parcel (Zone 2)

7.501-13.5

102

 

 

 

International Tracked Parcel (Zone 1)

13.501-18

48

International Tracked Parcel (Zone 2)

13.501-18

158

 

 

 

EUROPE ZONE 3

 

 

 

Weight (Up To)

Cost

International Tracked Large Letter

0.01-0.25

10

 

0.251-0.299

11.10

 

 

 

International Tracked Small Parcel

0.3-0.3

12.4

 

 

 

International Tracked Small Parcel

0.301-0.55

13.70

 

 

 

International Tracked Small Parcel

0.551-0.8

14.75

 

 

 

International Tracked Small Parcel

0.801-1.3

17.50

 

 

 

International Tracked Small Parcel

1.301-1.8

19.6

 

 

 

International Tracked Parcel

1.801-2

24.5

 

 

 

International Tracked Parcel

2.001-2.8

26.50

 

 

 

International Tracked Parcel

2.801-3.5

33.50

 

 

 

International Tracked Parcel

3.501-6

54

 

 

 

International Tracked Parcel

6.001-7.5

73.50

 

 

 

International Tracked Parcel

7.501-13.5

99.50

 

 

 

International Tracked Parcel

13.501-18

122.50

 

 

 

USA

 

 

 

Weight (Up To)

Cost

International Tracked Large Letter

0.01-0.25

11.90

 

0.251-0.299

14.00

 

 

 

International Tracked Small Parcel

0.3-0.3

15.50

 

 

 

International Tracked Small Parcel

0.301-0.55

16.10

 

 

 

International Tracked Small Parcel

0.551-0.8

17.80

 

 

 

International Tracked Small Parcel

0.801-1.8

20.60

 

 

 

International Tracked Parcel

1.801-2

32.75

 

 

 

International Tracked Parcel

2.001-2.8

34

 

 

 

International Tracked Parcel

2.801-3.5

40

 

 

 

International Tracked Parcel

3.501-6

62

 

 

 

International Tracked Parcel

6.001-7.5

76

 

 

 

International Tracked Parcel

7.501-13.5

11.50

 

 

 

International Tracked Parcel

13.501-18

133

 

 

 

World Zone 1

 

 

 

Weight (Up To)

Cost

International Tracked Large Letter

0.01-0.25

11.50

 

0.251-0.299

13.80

 

 

 

International Tracked Small Parcel

0.3-0.3

16.6

 

 

 

International Tracked Small Parcel

0.301-0.55

17.35

 

 

 

International Tracked Small Parcel

0.551-0.8

20

 

 

 

International Tracked Small Parcel

0.801-1.3

23.35

 

 

 

International Tracked Small Parcel

1.301-1.8

24.45

 

 

 

International Tracked Parcel

1.801-2.8

37

 

 

 

International Tracked Parcel

2.801-3.5

33

 

 

 

International Tracked Parcel

3.501-4.2

38.5

 

 

 

International Tracked Parcel

4.201-6.5

52.5

 

 

 

International Tracked Parcel

6.501-8.5

60

 

 

 

International Tracked Parcel

8.501-13

92

 

 

 

International Tracked Parcel

13.01-16

117

 

 

 

International Tracked Parcel

16.01-20

144

 

 

 

International Tracked Parcel

20.01-25

176

 

 

 

World Zone 2

 

 

 

Weight (Up To)

Cost

International Tracked Large Letter

0.01-0.25

12.65

 

0.251-0.299

15.65

 

 

 

International Tracked Small Parcel

0.3-0.3

16.55

 

 

 

International Tracked Small Parcel

0.301-0.55

20.25

 

 

 

International Tracked Small Parcel

0.551-0.8

23.70

 

 

 

International Tracked Small Parcel

0.801-1.3

29.75

 

 

 

International Tracked Small Parcel

1.301-1.8

31.70

 

 

 

International Tracked Parcel

1.801-2.8

33.5

 

 

 

International Tracked Parcel

2.801-3.5

37.6

 

 

 

International Tracked Parcel

3.501-4.2

42

 

 

 

International Tracked Parcel

4.201-6.5

52.5

 

 

 

International Tracked Parcel

6.501-8.5

58

 

 

 

International Tracked Parcel

8.501-13

92

 

 

 

International Tracked Parcel

13.01-16

109

 

 

 

International Tracked Parcel

16.01-20

133

 

 

 

International Tracked Parcel

20.01-25

165

OK here’s some more gumph that will set you up for a great shopping experience and take the pain out of fretting over your order, believe us, getting the order to you, on time, in one piece and at the right price is what we’re here for.  Get that bit right and we can rightly call our online store as brilliant as our physical store. That will be our shop in Soho!

RETURNS

Obviously we want you to be ecstatically happy with everything you buy.  However if your item is faulty then you have 14 days to get in touch and request a Returns Authorisation (RA).  Items must be returned in the same condition that they were dispatched.  Once received and processed we will refund your item.  This may take up to 10 days after receiving the return.

RETURNED ITEMS

If a delivery is returned to us as undeliverable, we will contact you but will have to charge you again for the cost of resending. Please make sure you get the delivery address right. It saves a lot of heartache. Heartaches are for Scott Walker not parcels.