SHIPPING

  • Free Delivery on all UK orders over £75 This must be a single shipment.
  • Free delivery is not available on Pre Release Items
  • We will always aim to ship your order via the cheapest option possible. Sometimes this may involve a “signed for” service.  At every stage of the order process your basket will reflect the shipping cost.
  • Our postage and shipping costs will always reflect a true cost and we hope that you find us as competitive on this as anyone in the marketplace. If not tell us here.
  • If you wish to discuss your shipping options please tell us here.
  • It is in our best interests to ship as quickly as possible to you.  We are not responsible for a whole host of things, your postman breaking a leg, random hurricanes and interstellar meteorites but we aim high and if we fall short then please let us know.
  • We’ve got some smart back end tech that boffins immeasurably cleverer than us have designed.  It calculates the cost of postage every time an item goes into your shopping cart.  When you have finished shopping, Bingo!  There’s the full shipping cost.
  • UK customers, here’s the long short and tall of it.  Any order up to 2 Kilos (which is about 8 LP’s or 20 7” or 20 CD’s) will cost a maximum of £4.50 if tracked.  Not wallet busting and of course if it costs less you will pay less.
  • Here’s a handy table of postage rates that we use.

    • Weight (Up to)                     UK         EU         ROW
    • 150g                                     £1.50      £4.00    £5.50
    • 250g                                    £2.50      £4.50    £5.50
    • 500g                                    £3.50      £6.00    £8.50
    • 750g                                    £3.50      £7.50     £12.00
    • 1000g                                 £3.50      £8.50    £14.50
    • 1250g                                  £4.50      £10.00   £17.50
    • 1500g                                 £4.50      £12.00    £20.00
    • 1750g                                 £4.50      £14.00    £22.50
    • 2000g                               £4.50      £15.00    £25.00

OK here’s some more gumph that will set you up for a great shopping experience and take the pain out of fretting over your order, believe us, getting the order to you, on time, in one piece and at the right price is what we’re here for.  Get that bit right and we can rightly call our online store as brilliant as our physical store. That will be our shop in Soho!

RETURNS

Obviously we want you to be ecstatically happy with everything you buy.  However if your item is faulty then you have 14 days to get in touch and request a Returns Authorisation (RA).  Items must be returned in the same condition that they were dispatched.  Once received and processed we will refund your item.  This may take up to 10 days after receiving the return.

RETURNED ITEMS

If a delivery is returned to us as undeliverable, we will contact you but will have to charge you again for the cost of resending. Please make sure you get the delivery address right. It saves a lot of heartache. Heartaches are for Scott Walker not parcels.

 

Free Shipping

 

Easy. If you are a UK based customer and we are shipping to a UK address then shipping is free if you spend £75 or more in a single order.

Safe and Secure Shopping

 

There would be no point in spending a shitload of money on a website that was insecure. That’s why we’ve partnered with the best companies to keep everything nailed on safe. If there is a certificate we’ve missed out on then it’s probably for a 50 Metre swim badge at the local swimming baths.

Fast Delivery

 

We aim to ship as soon as we are able. Rely on us to get you music to you as quickly and efficiently as possible.

30 Years Experience

 

We’ve been selling music from the heart of London’s Soho for 30 years.

 

Sister Ray is one of the UK’s foremost record shops and from our must see adverts in the NME to this brand new website we’ve been selling music globally for a long time. We’ve built up a wealth of experience and will be putting that experience and the music we like into this website.

 

Over the next few months watch this site become a true reflection of what we offer in store.