FAQ

PAYMENT

We do not hold any of your payment details on our systems. Internet leader in payment systems, WorldPay, manage all of this.

Payment is taken when an order is placed.

CANCELLATION

Want to cancel an order? Get in touch as soon as possible.  We may already have shipped it but we’ll do our best to sort things out.

MISSING/LOST DELIVERIES

Although we all expect our deliveries to arrive in good time sometimes things can go awry.  Only contact us if you have not received your item after the following period. UK/EU 3 weeks or ROW 4 weeks.

This will give plenty of time for any parcel to be realistically delivered or unfortunately lost.  Get in touch.

OUT OF STOCK / NOT AVAILABLE ITEMS

In a perfect world everything would be available all the time and politicians would be open and honest individuals.  However we live in the real world and sometimes things aren’t perfect.  This can be the case with stock and although we will try and make sure we supply you, in those rare cases where we can’t, we will of course offer a full refund.

With some limited edition items we are at the mercy of record companies who may decide to change allocations at the last minute.  It is annoying but we aren’t responsible for their actions.  We just clean up their mess and apologise to everyone for their ineptitude.  Need a rant? Rant here and we’ll do our best to pick up the pieces.

GET IN TOUCH

Got a problem? Take a breath then get in touch, give us as much detail as possible and we’ll do our best.  That’s best like George.  Not best like bitter. webmaster@sisterray.co.uk

IN-STORE PICK UP

We do not currently offer this as an option.

GOOD SERVICE

Let us know.  You can do this via Socials or send us cakes and biscuits.

Free Shipping

 

Easy. If you are a UK based customer and we are shipping to a UK address then shipping is free if you spend £75 or more in a single order.

Safe and Secure Shopping

 

There would be no point in spending a shitload of money on a website that was insecure. That’s why we’ve partnered with the best companies to keep everything nailed on safe. If there is a certificate we’ve missed out on then it’s probably for a 50 Metre swim badge at the local swimming baths.

Fast Delivery

 

We aim to ship as soon as we are able. Rely on us to get you music to you as quickly and efficiently as possible.

30 Years Experience

 

We’ve been selling music from the heart of London’s Soho for 30 years.

 

Sister Ray is one of the UK’s foremost record shops and from our must see adverts in the NME to this brand new website we’ve been selling music globally for a long time. We’ve built up a wealth of experience and will be putting that experience and the music we like into this website.

 

Over the next few months watch this site become a true reflection of what we offer in store.